Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Your item must be unused and in the same condition that you received it to be eligible for a return. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are Certain Situations Where Only Partial Refunds are Granted: (if applicable)
- Any item not in its original condition or is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still not received your refund yet, please contact us at HabanosJO@Yahoo.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at HabanosJO@Yahoo.com and send your item to 12575 S. Cleveland Ave., Unit 6, Fort Myers, FL, 33907, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, a refund will be sent to the gift giver.
To return your product, you should mail your product to 12575 S. Cleveland Ave., Unit 6, Fort Myers, FL, 33907, United States.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.